Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@innospheregadgets.com.au. 

If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@innospheregadgets.com.au.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you received the wrong item so we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your item. 

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund has been approved. You’ll be automatically refunded if approved using your original payment method within 10 business days. Please remember that it can take time for your bank or credit card company to process and post the refund. 


If more than 15 business days have passed since we’ve approved your return, please get in touch with us at info@innospheregadgets.com.au.

Warranty for products sold through InnoSphere Gadgets

All products sold through the InnoSphere Gadgets Platform come with guarantees that cannot be excluded under the Australian Consumer Law, and our Warranty Policy does not limit any rights and remedies a customer may have under the Australian Consumer Law. 

In addition to a customer’s rights under the Australian Consumer Law, InnoSphere Gadgets offers a 12-month warranty on products sold through the InnoSphere Gadgets Platform that are found to be faulty or damaged, except (and subject to the Australian Consumer Law).

In relation to accessories or

  • if the fault or damage is due to normal wear and tear; 
  • damage arising from improper assembly or modification of the product; 
  • damage arising from abnormal use or abuse of the product; 
  • damage, wear and tear as a result of improper or lack of maintenance and/or care of the product (e.g. of fabric, leather or timber); or 
  • damage to external product packaging only. 
We will assess each warranty claim on a case-by-case basis. Depending on the nature of the damage or fault, we may arrange to send missing parts (if applicable); 

  • suggest a method of self-repair (if applicable).
  • replace the product (subject to availability);
  • offer an alternative product or
  • offer a partial refund

 

Making a warranty claim for damaged goods or missing parts 

  • Warranty claims should be sent to us via the InnoSphere Gadgets website - Contact Us
  • The following should be included in the message:
    • order number and the quantity of each product and/or part missing, faulty or damaged; and 
    • an image or video (of acceptable quality) of the product that clearly shows the fault or damage (if applicable); 
    • what part is missing (if applicable);
    • the product in the original packaging (if applicable); and/or
    • the product’s instruction manual with the fault or damage and/or missing part indicated, for example by circling the area damaged or from which a part is missing (if applicable). 

In addition,

  • All images and videos should be of acceptable quality, allowing us to assess the claim. Thumbnail images are not considered to be of acceptable quality, as we cannot make a clear assessment of alleged faults or damage.

 

  • Items should not be disposed of before a warranty claim has been made and finalised, as we may ask for items to be inspected. We reserve our rights, subject to the Australian Consumer Law, to not provide a credit, replacement or refund in cases where goods are disposed of by the customer before a warranty claim has been finalised.

 

  • Please do not return the product to us unless instructed to do so. If we need the product returned, we will provide a return label. Any postage cost incurred by the customer for return postage will not be refunded if it is found that there is no valid warranty claim and/or the return label has not been provided.

 

  • For missing parts, once we have received the necessary details and validated the claim, we will issue the part to be dispatched to the customer as soon as practicable after we have confirmed the spare part is available for dispatch. Dispatching spare parts from our warehouse can take up to two working days. If no spare part is reasonably available, we will provide an alternative solution in line with our obligations under the Australian Consumer Law.

 

  • Any delivery delay should be reported within 10 working days from the dispatch date. Our courier partner will investigate any delivery delay, which can take up to two working days. If we receive no update within two working days of notifying the partner, we will offer an appropriate remedy in accordance with the Australian Consumer Laws. For delivery time frames, please visit our shipping guide. 

 

Due to ongoing COVID-19 restrictions in place in different states and unforeseen occurrences of natural disasters from time to time, delivery time frames can be affected. Your patience in such cases would be highly appreciated. 

 

Refund, return and replacement procedure for damaged/faulty goods or missing parts

  • If you ( the customer) are entitled to a refund, we will advise if you (the customer) need to return the product. Refunds will be issued to the original payment method. We cannot issue refunds to a different account or credit card to that used to place the relevant order.

 

  • If you ( the customer) are entitled to a replacement or spare part, we will advise if the product needs to be returned by the customer. 

 

  • If you ( the customer) are entitled to a replacement product or spare part, but: there is an address discrepancy with the order (which is due to you (the customer's error) such that the product/part is returned to us, a cost of Return To Sender (if applicable) and re-delivery cost will be imposed by us on you (the customer) for any products returned to us as the sender; and/or an incorrect product is returned to either Indoors out furnish’s or the Vendor’s warehouse, neither Indoors out furnish nor the Vendor will be responsible for these products or have any obligation to return these to the customer. 

 

Change of mind refund request

  • We do not accept change of mind refund requests.